Privacy Policy

Last updated: 20 August 2026

This Privacy Policy explains how DGames8 Mobile, the developer and publisher of RAN Pinas ("DGames8 Mobile", "RAN Pinas", "we", "us", or "our"), collects, uses, shares, and protects information about you when you use our website (ranpinas.com and its subdomains), our game client, our mobile and desktop applications, our top-up portals, and related services (together, the "Services"). By using the Services you agree to the practices described here.

1. Information we collect

Information you provide

• Account information: username, password (stored hashed), email address, and optionally a display name, when you register.
• Payment and top-up information: the amount, date, server, payment method, and transaction reference of credits you purchase. Payments are processed by third-party payment providers; we do not receive or store your full card number, bank credentials, or e-wallet PIN.
• Communications: messages you send to our support team via email, Discord, Facebook, or in-game, including any attachments.
• User content: character names, guild/club names, in-game chat, and other content you create within the game.

Information collected automatically

• Device and technical data: IP address, device type, operating system and version, hardware identifiers needed to run the game client, browser type, and language settings.
• Gameplay and usage data: login times, play sessions, character progress, items, trades, in-game purchases, and interactions with other players.
• Log data: server logs, crash reports, and diagnostic information used to keep the Services working and secure.
• Anti-cheat data: information about running processes and game-file integrity, used solely to detect cheating and protect fair play.

Information from other sources

If you contact us through Facebook, Discord, or another platform, we receive the profile information that platform makes available (such as your public name and ID).

2. How we use information

• To create and manage your account and deliver the game and related Services.
• To process top-ups and credit purchases, and to keep transaction records required by law.
• To provide customer support and respond to your requests.
• To detect, prevent, and respond to cheating, fraud, abuse, and security incidents, and to enforce our Terms of Service.
• To monitor performance, fix bugs, and improve the Services.
• To send service announcements (maintenance notices, security alerts, changes to our policies). These are not marketing messages and you cannot opt out of them while you hold an account.
• To send news and promotions, only if you have opted in; you can opt out at any time.
• To comply with legal obligations.

3. Legal bases for processing

Where applicable law (such as the Philippine Data Privacy Act of 2012 or the EU/UK GDPR) requires a legal basis, we rely on: (a) performance of a contract — to provide the Services you signed up for; (b) legitimate interests — to keep the Services secure, prevent cheating and fraud, and improve the game; (c) consent — for optional marketing communications; and (d) legal obligation — to keep transaction records and respond to lawful requests.

4. How we share information

We do not sell your personal information. We share it only:

• With service providers who help us operate the Services (hosting, payment processing, email delivery, analytics, anti-cheat, community platforms), under contracts that limit their use of your data to providing services to us.
• With other players, to the extent you choose to make information public in-game (character name, guild, chat, leaderboards).
• For legal reasons, if required by law, court order, or government request, or to protect the rights, property, or safety of RAN Pinas, our players, or others.
• In a business transfer, such as a merger, acquisition, or asset sale, in which case we will notify you.
• With your consent or at your direction.

5. Third-party services

The Services use or link to third-party services that have their own privacy policies. We encourage you to review them:

If you access the Services through a mobile app downloaded from the Apple App Store or Google Play, those platforms may also collect information under their own policies (for example, for in-app purchases made through the store).

6. Data retention

We keep your personal information for as long as your account is active and as needed to provide the Services. After you delete your account, we delete or anonymise your personal data within 30 days, except that we may retain: transaction records for up to 5 years as required by tax and accounting law; records of Terms violations (such as bans) to prevent repeat abuse; and data we must keep to resolve disputes or comply with legal obligations. Backups are purged on a rolling schedule of up to 90 days.

7. Security

We use reasonable technical and organisational measures to protect your information, including hashed passwords, encrypted connections (HTTPS) for our websites and top-up portals, access controls, and monitoring. No system is completely secure; please use a strong, unique password and never share your login details. If we become aware of a data breach affecting you, we will notify you and the relevant authorities as required by law.

8. Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and receive a copy.
• Correct inaccurate or incomplete information.
• Delete your account and personal information — see our Account Deletion page.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Data portability — receive your data in a structured, machine-readable format.
• Opt out of marketing — use the unsubscribe link in any marketing email or contact us.
• Complain to your data protection authority. In the Philippines this is the National Privacy Commission (privacy.gov.ph).

To exercise any of these rights, email [email protected]. We may need to verify your identity before acting on a request. We will respond within 30 days.

9. Children's privacy

The Services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, contact us at [email protected] and we will delete it promptly. Users between 13 and 18 should use the Services only with the consent of a parent or guardian, who is responsible for any purchases made.

10. International transfers

We are based in the Philippines. If you access the Services from elsewhere, your information will be transferred to and processed in the Philippines and in the countries where our service providers operate. We take steps to ensure your data receives an adequate level of protection wherever it is processed.

11. Cookies and tracking

Our website itself does not use advertising cookies or cross-site tracking. Third-party embedded content (YouTube videos, Google Fonts) may set cookies or collect your IP address under their own policies. Our game client and top-up portals use session identifiers that are strictly necessary to keep you logged in. You can control cookies through your browser settings; disabling them may affect some features.

We do not respond to "Do Not Track" browser signals because there is currently no common standard for them.

12. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on our website, in the game client, or by email at least 7 days before the changes take effect. The "Last updated" date at the top shows when this policy was last revised.

13. Contact us