Delete Your Account
You can request permanent deletion of your RAN Pinas account and the personal data associated with it at any time. This page explains how to do it, what gets deleted, and what we may retain.
⚠ Deletion is permanent
Once your account is deleted you will lose access to all characters, Virtual Items, Credits, and progress on every server linked to the account. This cannot be undone, and unspent Credits are not refunded after deletion (see our Refund Policy if you want to request a refund before deleting).
How to request deletion
Option 1 — In the app or game
If you are using our mobile app or launcher, go to Settings → Account → Delete Account, confirm your password, and follow the prompts. Your request is submitted immediately.
Option 2 — By email
- Send an email to [email protected] with the subject "Account Deletion Request".
- Include your account username and the server(s) you play on (Strife, Havoc, Fury). Send the email from the address registered to the account if possible.
- We will reply to confirm your identity (we may ask you to log in or answer account-verification questions) and to confirm that you understand deletion is permanent.
- Once confirmed, your account is deactivated immediately and permanently deleted within 30 days.
Option 3 — Via Discord
Open a support ticket in our Discord server and ask for account deletion. A staff member will walk you through the same verification steps.
What is deleted
- Your account login and profile (username, email address, display name)
- All characters, inventories, Virtual Items, Credits, and progress
- Support conversations and messages linked to your account
- Device and technical identifiers associated with your account
What we may keep, and why
| Data | Reason | How long |
|---|---|---|
| Payment and transaction records | Tax and accounting law; fraud prevention | Up to 5 years |
| Records of Terms violations (e.g. ban reasons) | Preventing banned users from returning | Indefinitely, in minimised form |
| Anonymised gameplay statistics | No longer personal data; used for game balancing | Indefinitely |
| Backups | Disaster recovery; purged on a rolling schedule | Up to 90 days |
Cancelling a deletion request
If you change your mind, contact us within 14 days of confirming your request and we will attempt to restore the account. After 14 days the account and data may already be permanently deleted and cannot be recovered.
Deleting only some data
If you want to correct or delete specific information (for example change your email address or remove a character) without deleting your whole account, just tell us what you need at [email protected]. See our Privacy Policy for your full set of rights.